Shipping policy

Shipping Policy

At Smith’s Sanitation Supply, we aim to provide fast and reliable shipping for all our customers. Below are the details regarding our shipping procedures.

1. Processing Time

• Orders are processed within 1-3 business days of receiving payment.

• Orders placed on weekends or holidays will be processed the next business day.

• You will receive a tracking number if your order is shipped via a carrier. If your order is delivered using our own vans, we will notify you with the estimated delivery date and time.

2. Shipping Methods & Rates

• We offer various shipping options depending on the weight and size of your order.

• Shipping rates are calculated at checkout based on your shipping address and selected shipping method.

• We currently only ship within Canada. For shipping inquiries outside of Canada, please contact us directly.

3. Delivery Times

• Standard shipping typically takes 5-7 business days for delivery within Canada, depending on the destination.

• Expedited shipping options may be available at checkout for faster delivery.

4. Order Tracking

• If your order is shipped through a carrier, you will receive a tracking number via email.

• For orders delivered via our own vans, we will contact you directly to inform you of the delivery schedule. We do not provide tracking numbers for these deliveries, but we ensure timely and direct service.

5. Shipping Costs

• Shipping costs are calculated at checkout based on the weight, dimensions of your order, and delivery location.

• Free shipping offers may apply on orders over a certain value (please check our website for any current promotions).

6. Shipping Restrictions

• We are unable to ship to P.O. boxes, APO, FPO, or international addresses at this time.

• Please provide a valid physical address for delivery.

7. Damaged or Lost Items

• If your item arrives damaged, please contact us immediately with a description and photos of the damage. We will resolve the issue promptly, either with a replacement or a refund.

• If your package is lost during transit, please contact us, and we will assist in filing a claim with the shipping carrier.

8. Order Issues

• If there are any issues with your order (incorrect item, missing item, etc.), please contact us within 7 days of receiving your order. We will work with you to resolve the issue.

9. Contact Us

If you have any questions about your order or shipping, please contact our customer service team at:

📧 Email: customerservice@smithssanitationsupply.ca

📞 Phone: (905) 333-1822