Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not, we accept returns and refunds under the following conditions:

Returns

• Returns are accepted within 30 days of purchase.

• Products must be unused, in their original packaging, and in resellable condition.

• If the product arrives damaged or defective, please contact us immediately with photos of the issue.

Refunds

• Once we receive and inspect the returned item, we will process your refund.

• Refunds will be issued to the original payment method within 5-10 business days.

• Shipping costs are non-refundable, except in cases of defective or incorrect items.

Return Shipping

• Return shipping costs are the customer’s responsibility. We do not provide prepaid return labels.

• We recommend using a trackable shipping service to ensure your return reaches us.

Return Process

1. Contact us at customerservice@smithssanitationsupply.ca or (905) 333-1822 with your order number and reason for return.

2. We will provide you with a return authorization and shipping instructions.

3. Send the item back to us at your expense.

4. Once received and approved, we will issue your refund or replacement.

Exceptions

• Custom or special-order items cannot be returned.

• Products that have been used or altered are not eligible for return.

• Sale items are final sale and cannot be returned.

If you have any questions, please reach out to our customer service team at customerservice@smithssanitationsupply.ca or (905) 333-1822.